purelysphere Terms of Service

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Welcome to purelysphere. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or purchase from purelysphere's website, mobile platform, products, and customer service channels. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you visit or use any service offered by purelysphere, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must stop using our website and services immediately.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be at least 18 years of age, or have reached the legal age of majority where you live, before placing an order on this website.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent information or placing fake orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Trying to breach site security, data infrastructure, or another user's account;
  • Reselling purelysphere products for commercial profit without our explicit written permission.
• Account Security: You are responsible for keeping your account login details confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, purelysphere may correct the error and amend or cancel any affected orders before they ship, providing a full refund of any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on purelysphere's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to purelysphere and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing these materials without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, purelysphere will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our total aggregate liability for any claim connected to a transaction will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be submitted to purelysphere's support team for informal resolution.

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9. Changes to These Terms

purelysphere may revise or update these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. If you continue using our website or services after any update, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelysphere
• Customer Support Email: [email protected]
• Customer Support Phone: 19513915689
• Physical Business Address: 932 N Helena St, Anaheim, CA 92805, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST