purelysphere Order & Shipping Policy

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Welcome to purelysphere. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we process, ship, and track your orders, so you know what to expect at every stage—from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and dispatch these orders within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a weekday are generally handled the same business day. Orders received after 2:00 PM EST, or on a weekend, will be processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with cold-chain insulation engineered to preserve freshness. To avoid packages sitting in transit over the weekend, we dispatch these orders only Monday through Thursday.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown clearly at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Applies automatically to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

purelysphere proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your package leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and the carrier's details.

Should you not receive a tracking number, or if tracking shows no movement within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after an order is placed.

• If you need to correct your shipping address or change your order, please email us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives spoiled, damaged, or otherwise compromised because of a shipping delay, let us know within 48 hours of delivery and include photographs. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if any item arrives damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: purelysphere
• Customer Support Email: [email protected]
• Customer Support Phone: 19513915689
• Physical Business Address: 932 N Helena St, Anaheim, CA 92805, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST